All orders are usually processed within three business days (excluding weekends and holidays.) This is our goal time to have produced your miniatures, run quality inspection and subsequently pack them for assured delivery. After receiving your order confirmation email you will receive another notification when your order has shipped. Orders typically have a shipping time of 5-10 days once shipped to continental the US.
For all products listed with free shipping, there is no shipping cost for standard shipping within the domestic U.S. For some products, priority speed shipping is available for an extra fee that will be presented at checkout. For products which do not have free shipping, you will only be eligible for free shipping if your cart totals $35 or more for US shipping, or $100 for international shipping.
We currently only offer local pickup of product to customers in the Pahrump and surrounding areas, including Las Vegas. We can arrange for local delivery, but please contact us in advance for this – it’s always nice to see new places.
Currently, we only ship to countries other than the domestic U.S. that show as available to ship to during checkout, and may not have all products available for certain regions outside the domestic U.S. due to size and/or weight considerations. Extra shipping costs may apply to regions outside the domestic U.S., and will be presented at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Moon Star Board Games is not responsible for these charges if they are applied and are your responsibility as the customer.
Free shipping is not available to customers in Australia due to the high shipping fees. Sorry, our Aussie friends, we wish it wasn’t this way.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at https://moonstarboardgames.com/contact/ with your name and order number, and we will look into it for you.
We cannot ship to P.O. boxes at this time.
